Refund policy

DÉLIER HYGIENE SAFETY & RETURN POLICY

Hygiene & Safety Exclusions

Due to the intimate, personal care nature of our handcrafted skincare, cold-process soaps, lotions, and lip balms—and in strict accordance with cosmetic safety and public health standards—we cannot accept returns or physical exchanges on items that have been opened, unsealed, sampled, or used.

To be eligible for a physical return and refund:

  • Your item must be completely unused, unwashed, in its original intact packaging (including belly bands, tamper-evident shrink bands, and seals), and in the same pristine condition that you received it.

  • Return requests must be initiated within 14 days of delivery.

  • Proof of purchase or order confirmation is required.

  • Return postage is the responsibility of the purchaser unless the return is due to an error on our part (such as an incorrect or damaged item).

Damaged, Defective, or Incorrect Shipments

Please inspect your order upon arrival. If an item arrives damaged in transit, broken, or if you received the incorrect product, contact us within 48 hours of delivery at support@delierskincare.com with your order number and clear photos of the damaged goods and shipping packaging. We will immediately arrange a replacement shipment at no additional cost to you.

The DÉLIER Experience & Satisfaction Guarantee

We craft every formula with ancestral intention and want you to love your ritual. If you purchased an individual product or subscription box and find that a scent profile does not suit you or your skin is sensitive to a specific botanical extract, reach out to our concierge at support@delierskincare.com. While we cannot accept used items back into our studio, our team will work with you to provide an alternative formulation, store credit, or scent swap to ensure your satisfaction.

Subscription Cancellations

Subscribers may modify, pause, or cancel recurring deliveries at any time through their customer portal prior to the recurring billing date. Once a recurring subscription order has billed and entered fulfillment/dispatch, that billing cycle cannot be canceled or recalled.